Welcome Home! We're so glad you made it! 

Here you’ll find all the resources you need to enjoy your home to the fullest. Whether you’re a current resident or looking to rent a home with us, our team of property managers, real estate agents, and maintenance specialists are ready to help!

Common Questions

  • What are your business hours?

    Our team is happy to assist you  from 9am-5pm daily. We also have a designated emergency maintence team ready to help 24/7 for tenant maintenance emergencies. 

  • Where is your office?

    Our Corporate office is located at Butler Plaza 100 North Cottonwood Drive in Richardson, TX. We are only open to the public by appointment. However, if you need to dropoff a deposit or rent payment, you're encouraged to use the dropbox located on the East side of the building. 

  • When is rent due?

    Rent  is due  on or before the 1st of every month. Please refer to your lease document. 

  • What is the Rental Application Process?

    Our application is mainly based on 3 pillars: Income, Rental History, and Credit Score. Each of those will be reviewed within 24-72 hours once your application is submitted.  Please refer to the detailed criteria before starting the application. It is the first step in the application process. 

  • What is considered a maintenance emergency?

    Maintenance requests are monitored 24/7. For an emergency repair (please carefully reference your lease first) call our office 214.641.9400 and choose the maintenance emergency extension in addition to filling out a maintenance request through your tenant portal. HVAC repairs are NOT considered an emergency repair per the lease. Any non-emergency calls will be returned the following business day.  Medical, Fire, Police Emergency? Dial 911. 


  • Can I pay rent online and in person?

    Rent can easily be paid through your online tenant portal. 

Didn't find what you're looking for? No problem, give us a call and we'd be happy to answer your questions!

SET UP YOUR UTILITIES AND SAVE!

Electric: Visit www.powertochoose.org to view service options. 

Water: Search online for information about your city’s water management department.

Atmos Energy (Gas): 1-888-286-6700

ONLINE TENANT SERVICES

Our online tenant portal gives you the power to pay rent, submit maintenance requests, and manage your account 24/7 from your computer, tablet, or mobile device. For maintenance requests, a dedicated staff member will provide an update ASAP.


Maintenance requests are monitored 24/7. For an emergency repair (please carefully reference your lease first) call our office 214.641.9400 and choose the maintenance emergency extension in addition to filling out a maintenance request through your tenant portal. HVAC repairs are NOT considered an emergency repair per the lease. Any non-emergency calls will be returned the following business day.  Medical, Fire, Police Emergency? Dial 911. 

CONTACT US

T: (214) 641-9400
F: (214) 594-0169

OUR LOCATION

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